Privacy Policy
Your privacy matters to us at GrovePaperCorner
Data We Gather
When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
GrovePaperCorner respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and put in place suitable technical and organizational safeguards. This covers secure data storage, encrypted channels, and restricted access to personal information within our company.
Secure Storage
Personal data is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Confidential data transfers are encrypted to shield information as it travels between your browser and our infrastructure.
Limited Access
Restricted to authorized personnel with a legitimate need to view information to deliver services.
While we deploy robust security measures, no internet transmission method is perfectly secure. We continually update our practices to guard against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on applicable laws, you may be entitled to access, rectify, erase, or limit the use of your personal information.
To exercise these rights, contact us using the details at the policy's end. We will reply within a reasonable period as required by applicable law.
Data Retention
We keep personal information only as long as needed to provide our services and meet legal obligations. Retention durations differ by data type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: 2 years after last service interaction
- Payment transaction records: 6 years for tax and accounting requirements
- Website analytics data: 24 months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or 1 year of inactivity
Cookies and Website Tracking
Our site utilizes cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our platform. Cookies help us remember your preferences and assess site performance.
You can adjust cookie preferences in your browser settings. Note that turning off certain cookies may impact site functionality. For detailed information about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to third-party websites or services. This privacy policy covers only GrovePaperCorner and our site; we are not responsible for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party sites you visit via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or applicable laws. When substantial changes occur, we will refresh the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
GrovePaperCorner Privacy Team
22 Rose Garden, London
London, United Kingdom WC2E 8QF
Email: [email protected]
Phone: +44 20 7946 0580
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within about a week.